We are sorry you are experiencing difficulties with one of our products. If your products were purchased at an authorized retailer, our lifetime warranty will cover any item that is defective, broken or which has stopped working properly. Please fill out the form below and submit payment to cover shipping and handling* of the exchange. Be sure to ship your item as soon as you pay the return shipping & handling fee.
Once we have received your return, it will be inspected by our Customer Service Department**. If we determine that your warranty claim^ is the result of a manufacturer’s defect caused by normal use, we will replace your tool and ship a new one back to you.
Upon submitting the form you will receive an email confirmation along with return instructions and the address to return your item to. Please note that your warranty claim will not be processed until the defective item has been received by our Customer Service Team.
If you have any other questions, feel free to email us at: firstname.lastname@example.org
*Straight Ahead Beauty is not liable for items lost in transit once goods have shipped. If your package has not arrived within a reasonable time period, we will help you track your package to the best of our ability. Delivery can only be guaranteed with a signature confirmation.
** If we determine that your warranty claim is NOT the result of a manufacturer’s defect or caused by unintended use, you will be responsible for paying to have your iron shipped back to you.
^ If your product qualifies under warranty, it will be replaced with the same size and color. If the same color and size are no longer available, it will be replaced by one of similar size and color and will not be of a lesser MSRP value. Requested substitutions will not be honored.