We are sorry you are experiencing difficulties with one of our products. Our lifetime warranty will cover any item that is defective, broken or which has stopped working properly. Please fill out the form below and submit payment to cover the shipping and handling1 fee for the exchange. Be sure to email a picture of your receipt along with a picture of the tool with the power cord cut to Customer Service at firstname.lastname@example.org as soon as you pay the return shipping & handling fee to have your claim processed.
Once we have received your pictures and shipping & handling fee we will replace your tool2 and ship a new one back to you. Please note that your warranty claim will not be processed until the pictures of the receipt and the defective item with the power cord cut have been received by our Customer Service Team.
1Straight Ahead Beauty is not liable for items lost in transit once goods have shipped. If your package has not arrived within a reasonable time period, we will help you track your package to the best of our ability. Delivery can only be guaranteed with a signature confirmation.
2If your product qualifies under warranty, it will be replaced with the same size and color. If the same color and size are no longer available, it will be replaced by one of similar size and color and will not be of a lesser MSRP value. Requested substitutions will not be honored.
If you have any other questions, feel free to email us at: email@example.com