Lifetime Warranty

NOTE: WARRANTY DOES NOT APPLY TO ITEMS PURCHASED AT AN UNAUTHORIZED RETAILER OR ON AMAZON AND EBAY.

Please register your product within 14 days of purchase to activate your warranty. Be sure to hold onto your original warranty pamphlet in the unlikely event that your item brakes, or stops working properly.

How to Get a New Straight Ahead Beauty Replacement Tool:

  • First, please make sure your hair tool is registered, if not please register it.
  • Ship your product to the address provided in the Pamphlet inside of the box. You can also find the address when you complete the “Request Exchange under Warranty” link. Please keep your tracking number when you ship you product, and make sure it is packed well in a sturdy cardboard box.
  • NOTE: Your warranty claim will not be processed until the defective item has been received by our Customer Service Team.
  • Exchanges after 30 days of purchase:
    • Exchanges after 30 days of purchase are subject to a minor shipping & handling fee. Shipping and handling fees are based on the model you are returning; please see the price list below. Payment can be made online (preferred) when you complete the warranty exchange form. You can also send a money order made out to Straight Ahead Beauty, LLC along with the product you are returning.
  • Exchanges within the 30 days of purchase:
    • Once we receive your tool back, it will be inspected by our Customer Service Department. If it is determined that your claim is the result of a manufacturer’s defect and caused by normal use, we will replace your tool and you ship a new one immediately.

Shipping* & Handling Charges for Each Model:

  • Professional Performance Ceramic $29.99
  • Pro Elite Ceramic $34.99
  • Hybrid Pro Titanium $34.99
  • Premium Titanium Flat Iron $36.99
  • Bionic Pro Ceramic Flat Iron $34.99
  • Travel Size Ceramic $19.99
  • Portable Straightener $19.99
  • 3/4″ Pro Styling Wand $24.99
  • 1″ Pro Styling Wand $24.99
  • 1.25″ Pro Styling Wand $24.99
  • Ionic Hair Brush $29.99
  • Straightener Ceramic Brush $29.99
  • Pro Glider $29.99
  • V3600 Ionic Pro Blow Dryer $39.99
  • V3800 Turbo Pro Blow Dryer $39.99
  • Pro Styling Wand Set $34.99
  • Duet Professional Set $34.99
  • Bionic Essentials Set $39.99
  • Trio Professional Set $39.99
  • Essentials Duo Set $34.99
  • Hybrid Set $39.99
  • Elite Set $39.99
  • Trinity Set $39.99
  • Bionic Glider Set $34.99

       

*Shipping rates are for the continental US only. International shipping rates may vary. Please contact our customer service by email: cs@straightaheadbeauty.com BEFORE shipping your tool to us.