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LIFETIME WARRANTY
Straight Ahead Beauty Limited Lifetime Warranty
All Straight Ahead Beauty tools include a limited lifetime warranty when purchased from authorized retailers or sellers. Inside each product box, you’ll find a brochure with a QR code that links directly to the full warranty instructions. Proof of purchase is required for all claims.
To ensure the quality and experience of our products, the limited lifetime warranty does not apply to items purchased from unauthorized sellers or third-party platforms.
How to Get a New Straight Ahead Beauty Replacement Tool
Your replacement will be free if the claim is made within the first 30 days of purchase. Afterwards, the replacements will be subject to a minor shipping and handling fee. If you are located in Alaska, Hawaii, Canada or Puerto Rico, there will be an additional handling fee of $19.99. For customers in Mexico the additional handling fee is $29.99.
International customers from other countries MUST contact customer service (cs@straightaheadbeauty.com) before filing any claim.
Please text a 10 second video of the tool with the cable cut to 305-915-7048. Once the complete claim is received, including the video as well as the shipping and handling fee, you will receive an email confirmation. The claim will then be processed by the Customer Service Department within a week, and a new tool will be shipped with whichever color is available in stock. If you prefer to send the tool back instead of sending video please contact Customer Service Directly for instructions.
If you have any other questions, feel free to email us at cs@straightaheadbeauty.com or call 1-888-316-0572. For full Warranty Terms & Conditions click here.
