(1) Make sure the email address provided is correct and up-to-date. It could be that the emails are being sent to the wrong address.
(2) Check your junk/spam folder for emails from us. Make sure to add us to your contacts to ensure that the emails come directly to your inbox.
If you have done the two steps above and you still are not receiving information from us, please contact our Customer Service Department at firstname.lastname@example.org to assist you with this issue.
PLEASE NOTE: Any changes you make to your account will not affect the details of any orders you’ve already placed. It’s worth checking your account every once in a while just to make sure we have the right details for you.
I wasn’t home to sign for my package & now it is unclaimed & being sent back to Straight Ahead Beauty. Can I get my package resent?
First, please make sure your hair tool is registered, if not please register it. Then ship your product to the address provided in the Pamphlet inside of the box. You can also find the address when you complete the “Request Exchange under Warranty” link. Please keep your tracking number when you ship you product, and make sure it is packed well in a sturdy cardboard box.
Exchanges after 30 days of purchase:
Exchanges after 30 days of purchase are subject to a minor shipping & handling fee. Shipping and handling fees are based on the model you are returning; please see the price list below. Payment can be made online (preferred) when you complete the warranty exchange form. You can also send a money order made out to Straight Ahead Beauty, LLC along with the product you are returning.
Exchanges within the 30 days of purchase**:
Once we receive your tool back, it will be inspected by our Customer Service Department. If it is determined that your claim is the result of a manufacturer’s defect and caused by normal use, we will replace your tool and you ship a new one immediately***.
Shipping* & Handling Charges for Each Model:
Travel Size Ceramic $19.99*
Portable Straightener $19.99*
3/4″ Pro Styling Wand $24.99*
1″ Pro Styling Wand $24.99*
Professional Performance Ceramic $29.99*
Ionic Hair Brush $29.99*
Straightener Ceramic Brush $29.99*
Pro Elite Ceramic $34.99*
Pro Styling Wand Set $34.99*
Duet Professional Set $34.99*
Trio Professional Set $39.99*
V3600 Ionic Pro Blow Dryer $39.99*
*Shipping rates are for the continental US only. International shipping rates may vary. Please contact our customer service by email: email@example.com BEFORE shipping your tool to us.
**If we determine that your warranty claim is NOT the result of a manufacturer’s defect or caused by unintended use, you will be responsible for paying to have your iron shipped back to you.
***If your device qualifies under warranty, it will be replaced by the same size and color. If the same color and size is no longer available, it will be replaced by one of similar size and color and will not be of lesser MSRP value. Requested substitutions will not be honored