Warranty Exchange

We are sorry you are experiencing difficulties with one of our products. If your products were purchased at an authorized retailer, our lifetime warranty will cover any item that is defective, broken or which has stopped working properly. Please fill out the form below and submit payment to cover shipping and handling* of the exchange.

Once we have received your return, it will be inspected by our Customer Service Department**. If we determine that your warranty claim^ is the result of a manufacturer’s defect caused by normal use, we will replace your tool and ship a new one back to you.

Upon submitting the form you will receive an email confirmation along with return instructions and the address to return your item to. A PDF document will also be attached to the email. Please print the attached document and send it along with your item.

If you have any other questions, feel free to email us at: cs@straightaheadbeauty.com

 

 

Shipping* & Handling Charges for Each Model:

  • Travel Size Ceramic $19.99
  • Portable Straightener $19.99
  • 3/4″ Pro Styling Wand $24.99
  • 1″ Pro Styling Wand $24.99
  • Professional Performance Ceramic $29.99
  • Ionic Hair Brush $29.99
  • Straightener Ceramic Brush $29.99
  • Pro Elite Ceramic $34.99
  • Pro Styling Wand Set $34.99
  • Duet Professional Set $34.99
  • Trio Professional Set $39.99
  • V3600 Ionic Pro Blow Dryer $39.99
  • Hybrid Pro Titanium $34.99
  • Premium Titanium Flat Iron $36.99
*Straight Ahead Beauty is not liable for items lost in transit once goods have shipped. If your package has not arrived within a reasonable time period, we will help you track your package to the best of our ability. Delivery can only be guaranteed with a signature confirmation.
** If we determine that your warranty claim is NOT the result of a manufacturer’s defect or caused by unintended use, you will be responsible for paying to have your iron shipped back to you.
^ If your product qualifies under warranty, it will be replaced with the same size and color. If the same color and size are no longer available, it will be replaced by one of similar size and color and will not be of a lesser MSRP value. Requested substitutions will not be honored.