Lifetime Warranty

 

NOTE: WARRANTY DOES NOT APPLY TO ITEMS PURCHASED AT AN UNAUTHORIZED RETAILERS.

Please register your product within 14 days of purchase to activate your warranty. Be sure to hold onto your original receipt and registration number in the unlikely event that your item brakes, or stops working properly. You will need it to file your claim.

How to Get a New Straight Ahead Beauty Replacement Tool:

You must upload a picture of your receipt and of the tool with the cable cut before your claim will be processed.

If the issue arises after the first 30 days of purchase then exchanges are subject to a minor shipping & handling fee. Please fill out the form below and submit your pictures and payment to cover shipping and handling* for the exchange.

Once we have received your claim form, shipping & handling fee if applicable and pictures, the claim will be processed by our Customer Service Department. A new tool in the same color will be sent out to you within the next three business days. If the color or pattern is out of stock we will contact you with the color options we have available in stock.

Upon submitting this form, you will receive an email confirmation. Please note that your warranty claim will not be processed until the pictures of the receipt and of the defective item with the cable cut have been received along with the shipping and handling fee.

If you have any other questions, feel free to email us at: cs@straightaheadbeauty.com

 

Shipping* & Handling Charges for Each Model:

    • Professional Performance Ceramic $24.99
    • Pro Elite Ceramic $29.99
    • Hybrid Pro Titanium $29.99
    • Quantum Infrared $29.99
    • Omega Infrared $24.99
    • Premium Titanium Flat Iron $29.99
    • Bionic Pro Ceramic Flat Iron $24.99
    • Travel Size Ceramic $19.99
    • Portable Straightener $19.99
    • 3/4″ Pro Styling Wand $24.99
    • 1″ Pro Styling Wand $24.99
    • 1. 25″ Pro Styling Wand $24.99
    • Tapered Pro Styling Wand $24.99
    • Cosmo Auto Curler $34.99
    • Mermaid $34.99
    • Ionic Hair Brush $24.99
    • Straightener Ceramic Brush $24.99
    • Pro Glider 1.0 $24.99
    • Pro Glider 2.0 $24.99
    • Portable Glider $19.99
    • V3600 Ionic Pro Blow Dryer $34.99
    • V3800 Turbo Pro Blow Dryer $34.99
    • Volumizer Pro $34.99
    • Air Styler $34.99
    • Comet Portable Blow Dryer $24.99
    • Pro Styling Wand Set $34.99
    • Duet Professional Set $34.99
    • Bionic Duet Professional Set $34.99
    • Bionic Essentials Set $34.99
    • Trio Professional Set $34.99
    • Bionic Trio Professional Set $34.99
    • Essentials Duo Set $34.99
    • Hybrid Set $34.99
    • Elite Set $34.99
    • Trinity Set $34.99
    • Bionic Trinity Set $34.99
    • Bionic Glider Set $34.99
    • Travel Set $34.99
    • Portable Set $34.99

       

*Shipping rates are for the continental US only. International shipping rates may vary. Please contact our customer service by email: cs@straightaheadbeauty.com BEFORE shipping your tool to us.